Today I spoke to the woman that is the poster child for why sterilization should be a law inforced upon stupid people. And because it caused me to actually drop IQ points, I have no choice but to share the stupid with others, as I am deeply scarred and wish to not be the only one under such harsh mental stress. To understand this gem of stupidity I have to give a little bit of background on what I do - I am a state work, and my division is for state Medicaid. I'm an entry level position, and my job is answering and directing calls for my entire division, which comes up to around thirty or forty people I think, doing mail, forms...it's just a big load. One of the calls we get a lot are estate calls: when someone is on Medicaid and they pass away, a letter is sent out saying that a claim could be placed on their home or property so Medicaid can take back some of the money they spent on their health bills and such. If the person did not own a house or property they can't really do anything (as far as I know, but I've only been there three weeks, so I guess plenty of people who call in could mock me for being stupid), or if there is a spouse alive they can't set up that claim or lien.
Seeing how I've been there for three weeks, I don't exactly know all the ends and outs of the many programs I direct calls for, but I do know enough that I can give the basic jist to a person when they call in wondering what in the heck the estate letter they'd been sent says. For some god awful reason, today was packed full of estate calls, and one of our estate techs was out - which left our remaining tech absolutely overwhelemed with calls and call-backs. So I was doing my part and explaining the basic's, and if they still wanted to talk to the tech I'd either transfer their call or take a message.
So a woman calls in today, obviously because she had gotten an estate letter. But she doesn't tell me this in the beginning - all she says is,
"Ya'll sent me a letter today. What the hell does it mean?" Naturally, I have no clue what she's talk about. Very politely I ask her,
"What does the letter say, ma'am?"
"Well you sent it to me, you should know!" Let me pause here, to bang my head against my desk in an exact replica of what I was doing at this point when this happened. I just answer the phones, lady, I direct the calls and do my shit and that is the end of it - I didn't send you crap. Logically, this should be assumed.
"Ma'am, I just answer the calls around here. I don't know what the letter says, can you please read some to me so I know what it is?"
"I told you - you sent it, you should know what the hell it says!" Finally, I convince her to read some of it to me...
The begining of the letter goes something along the lines of, "To whom it may concern, this is a courtesy letter, bla bla bla..."
This, however, is what the lady reads to me (in a very thick, redneck accent - of which I posess myself, so that is not meant offensively in anyway), "To whom it may concern, this is a C-O-U-R-T-E-S-Y - whatever the hell
that means - letter..."
And at that point, my brain promptly shut down in absolute and total shock. For those of you wondering,
yes, she did spell courtesy out and informed me that she had no idea what in the hell it meant. Not one. Stinking. Clue. Now, I understand - to a limit - not understanding nor being well versed in your native language because I am from Missouri, and around here we tend to speak some mutated version of American-English that is only classified as Redneck Backwoods Lingo...But I just could not wrap my brain around this. I mean, for the love of everything holy, my brain basically SHUT DOWN while I am on this call, which makes explain what the letter means almost phsyically impossible.
But somehow, I managed it. The letter was sent on her husband, who had obviously passed, and so I assured her that Medicaid could not put a lien or claim against her home as he had a remaining spouse, which was her.
To which she replies, "Well that's good, 'cause I got me seven kids all under the age of eighteen and where the hell woulda we lived if'n we got kicked out?"
I AM NOT LYING. THIS WOMAN SAID IF'N IN REFERANCE TO HER SEVEN, UNDERAGED CHILDREN. What in the fuck is she DOING with seven underaged children in the first place? She goes ON to inform me that it's just an old trailer - and while I firmly believe that there is nothing wrong with living in a trailer, as my best friend does - the only thing I can hear is the Battle of the Banjo's playing on repeat in my mind. Seven kids. One trailor. And a dog named Precious. OMG WTF?
I thought my brain hurt before. After my halted attempt at explaing the letter to her, she still wanted to speak to our tech, so I took a message as she was very busy at the moment. She gives me her number, and then her "cell'ar" number. OMG THE PAIN MY BRAIN IS IN AT THIS MOMENT. To matters only WORSE, I could hear Jerry Springer playing in the backinground...and she was yelling at her yippy dog named Precious.
To many, this entire situation is not the kick in the nuts that it was for me. And I do suppose that the situation was probably a, "You had to be there," kind of thing...But when a grown woman with seven kids doesn't know what courtesy is, nor even how to pronounce it, my brain reaches it's melt down-level and it shuts down for a good ten minutes. I am currently stuck between sobbing in agony over the horrific condintions under which many people of lived under, leaving them to say things like, "Whatever the hell
that means," or just going out and stabbing my eyes out.
And so not
only do I have to put up with the obviously under-educated - which is of no fault of their own - I also have to put up with the I OWN THE WORLD, YOU PEON, BECAUSE I HAVE A LAW DEGREE lawyers.
I really dislike lawyers right about now. The reason being this little fiasco:
Wensday, at four thirty, a lawyer whose name I will leave out for obvious reason but will henceforth be known by The Asshole, calls. I deal with a lot of lawyers in my work because my devision of Medicaid only works with accidents/tramua/mal-practice/workers comp, and HIPP (Health Insurance Primium Policy or something like that, I can't remember). Medicaid can set up a lien on a case to get back some of the money they/we spent in paying all their medical stuff, and if there is a lawsuit and a settlement is reached, a portion of that money goes to us. So this lawyer calls wanting to find out about the lien and whatever, and from the get go you can tell he's some Starbucks drinking asshole that thinks he's gods gift to everything.
I hate him. But anyways.
I ask him for the DCN (Medicaid number) so I can get into the database, which will allow me to look at A)all the information on the case and B) Transfer him to the tech on the case. He throws a holy hell shit fit because I cannot simply type in the woman's name, and am thusly making him do something he doesn't want to do. So he finally yells over to his secretary/para-legal or whatever, "LINDA, WHAT THE HELL IS THE DAMN DCN?"
I am deeply offended for the poor woman. He gives it to me, I get in there, see the lien hasn't been updated in months so the tech will have to go over it and everything - and low and behold, the tech has already left for the day. Not my fault, I just answer the phones. But The Asshole, who feels the world revolves only around himself, throws yet another shit fit. In short order I am informed that I am shit, I am worthless, I am shit on his shoes, and this case is more important then me OR the tech on the case.
So I'm pissed. I'm REALLY FUCKING PISSED OFF. But I can't allow that show, and so I'm very nice, and sweet, and keep telling him how "Sorry I am to trouble you when you're no doubt so very busy, Mr. Asshole." I convince him to let me take a message, and he informs me that she has to call him ASAP.
I send the message. I am pissy, but I move on with life and deal with it.
But then The Asshole calls back yesterday. Wants to talk to the tech...I ask him for the DCN and he, again, throws a fit because he already gave it to me once. Serious to God, no sooner then I get off a phone call, that phone will ring again. So I don't remember DCN's, and even if I did, I would bash myself in the head to forget the one he needs. I finally get the DCN and he just wants to go straight to the tech - which I can't do until I look at the stuff I need to. He's pissed. He is so pissed, and he is throwing a fit...
Finally, I am ready to transfer him over. And The Assholes asked me, "Who are you transfering me to?"
"The tech."
"The one I wanted to speak to in the first place?"
"Yes, sir."
"YOU ARE SO FUCKING STUPID, YOU COULD HAVE DONE THAT IN THE BEGINNING! I DON'T CARE WHAT THEY TAUGHT YOU TO DO, I DON'T CARE IF YOU ARE DOING YOU JOB, YOU HAD BETTER LISTEN TO ME WHEN I TELL YOU TO DO SOMETHING BECAUSE I KNOW WHAT I'M TALKING ABOUT AND OBVIOUSLY NO ONE THERE DOES! YOU ARE FUCKING WORTHLESS, YOU STUPID BITCH, BLA BLA BLA LISTEN AS VERBALLY SUCK MY OWN DICK, SWALLOW MY OWN CUM, AND THEN CHOKE TO DEATH ON IT!"
To say that I am livid at this point is a very large understatement. Much to my delight, I get to inform him that the tech is out to lunch. To which he is very, very angry...nothing new for THe Asshole. So I take another message, email the tech...
And I get an email back saying that The Asshole can cool his heals because the tech called him at 8:45 that morning, and he was too busy to talk to her. You want to talk about nearly blowing my lid right there, all I wanted to do was get him back on the phone, crawl through the phone line, wrap the cord around his neck, and choke him to death. He will throw a fit at me - who can control neither what I have to do in my job, or when the tech is avalible or not - but when she calls him back as he not-so-nicely requested of her (and I was clear to let her know the manner in which he requested it), he is
too busy to talk to her?
Oh. My. Fucking. God.
I can't even begin to tell everyone how angry I was. How angry I am now. But at least I have the satisfiaction of knowing that if I ever have to deal with The Asshole again, I full permission to tell him, "Excuse me while I transfer you to a superviser,
sir."
And I think I just might throw in there that the calls are being recorded for training. He doesn't have to know that it's a lie - and I bet that would shut him up really quickly.
More the point, I could always sneakily put him on a three-way with a superviser,
while he is bitching me out. Teehee. I like this plan.